Currently active across all modules
Client support
Support Tickets
Track current issues, recent replies, and the right path to raise a new service or billing request.
Service inbox
Clients should see a clear service history, not guess whether anyone is working on their issue.
This support view turns opaque threads into a simple, trustworthy log.
Most issues closed inside agreed SLA
For tickets raised during business hours
From most recent closed support interaction
Tickets
Current and recent tickets
Concise ticket visibility for client teams.
| Ticket | Subject | Assigned to | Updated | Status |
|---|---|---|---|---|
| SUP-842 | Export timeout on analytics screen | Pooja | 18 min ago | In progress |
| SUP-817 | Billing entity correction for Feb invoice | Finance desk | Mar 29 | Resolved |
| SUP-802 | User role sync issue | Nilesh | Mar 21 | Resolved |
Conversation
Latest ticket updates
The messages your client team actually cares about.
Engineering update posted
Root cause isolated to a report export timeout threshold.
Support acknowledged issue
Ticket assigned and logs collected from your reporting node.
Ticket created
User provided screenshots and browser details through portal form.
Guidance
When raising a new request
Small prompts that improve support quality immediately.
Include invoice number for billing requests
This helps route the query directly to the correct finance owner.
Mention affected users or branches
This helps the team assess incident impact and urgency correctly.
Attach screenshots for UI issues
A quick visual often saves one full back-and-forth cycle.